Customer Service Rep (PRN)
Patient Plus Urgent Care•Hammond, LA
•Onsite
About The Position
The Customer Service Representative delivers customer service to patients and visitors at an urgent care facility. The role serves as the primary point of contact, managing inquiries, scheduling appointments, and helping ensure a smooth experience while supporting patient satisfaction and operational efficiency.
Requirements
- High school diploma or equivalent.
- At least 1–2 years of customer service experience; healthcare or urgent care experience is preferred.
- Experience handling a high volume of customer inquiries and managing multiple tasks simultaneously.
- A proven ability to resolve customer complaints and issues efficiently and professionally.
- Excellent verbal and written communication skills, including listening and empathizing with customers.
- Proficiency with customer service software, databases, and tools.
- Strong organizational and time-management skills, including the ability to prioritize.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving skills and attention to detail.
- Ability to remain composed and professional under pressure.
Nice To Haves
- An associate degree or higher in a related field.
- Customer service experience in a healthcare or urgent care setting.
- Familiarity with medical terminology and healthcare procedures.
Responsibilities
- Greet and assist patients and visitors courteously and professionally.
- Handle incoming calls and answer questions about services, appointments, and general information.
- Schedule and confirm patient appointments to support effective use of facility resources.
- Maintain accurate patient records and update information as needed.
- Collaborate with medical staff to facilitate patient flow and address immediate concerns.
- Process patient check-ins and check-outs, including verifying insurance information and collecting payments.
- Resolve patient complaints or escalate issues to the appropriate department.
- Keep the reception area clean, organized, and welcoming.
- Follow company policies and procedures and protect the confidentiality and security of patient information.
- Participate in training sessions and meetings to stay informed about policy and procedure updates.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
