Customer Service Rep(01905) - 2256 Bunker Lake Blvd NW
About The Position
The Customer Service Rep performs general store team member duties, including operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory; completing paperwork; and cleaning equipment and the facility. Orientation and training are provided on the job. The role involves frequent customer and coworker communication in person and by telephone, order entry using a keyboard or touchscreen, handling payments and making change, and performing physical tasks throughout the store. Work may involve varying temperatures and weather, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Most tasks are performed standing, with regular walking and continuous reaching and hand use. Team members may unload deliveries and lift, carry, push, or pull supplies and trays.
Requirements
- Must be at least 16 years of age.
- Ability to comprehend and provide correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements quickly and accurately.
- Ability to use a computer keyboard or touchscreen to enter orders.
- Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the described physical tasks, including standing, walking, reaching, and handling deliveries and supplies weighing up to 50 pounds.
Responsibilities
- Operate store equipment.
- Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders in person and over the phone.
- Enter orders using a computer keyboard or touchscreen.
- Handle monetary transactions and make correct change.
- Unload deliveries using a hand truck, and lift and stack supplies on shelves.
- Move trays using dollies and perform occasional store maintenance or cleaning tasks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
