Customer Service Rep(08551) - Miramar MCAS

Domino's Franchise • San Diego, CA

3d • Onsite

About The Position

This role involves a variety of tasks including operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, and cleaning. The position requires strong communication skills for interacting with customers and coworkers, both verbally and in writing. Essential functions include accurate mathematical calculations for orders and change, computer or touch screen order entry, and good hand-eye coordination for precise movements. The work environment can involve varying temperatures, fumes, dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. Sensory requirements include talking and hearing on the telephone, near and mid-range vision, depth perception, and differentiating hot/cold surfaces. Temperaments needed are the ability to direct activities, perform repetitive tasks, work with others, work under stress, meet quality standards, deal with people, analyze data, and make judgments.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Talking and hearing on the telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality standards, deal with people, analyze and compile data, make judgments and decisions.
• Most tasks are performed from a standing position.
• Walking is generally in short distances for short durations.
• Paperwork is normally completed in an office at a desk or table.
• Bulk product deliveries are made twice a week or more and are often unloaded by the team member using a hand truck.
• Deliver pizzas within a designated delivery area.
• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Forward bending at the waist is necessary at the pizza assembly station.
• Crouching/squatting performed occasionally to stock shelves and to clean low areas.
• Reaching is performed continuously; up, down, and forward.
• Eye-hand coordination is essential.
• Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing a pizza from an the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Responsibilities

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED