Customer Service Rep
Planet Fitness - Baseline Fitness•Lakewood, CO
•$15 - $15•Onsite
About The Position
The Customer Service Rep is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role includes welcoming potential members, handling front desk tasks, assisting with member transactions and account updates, resolving or escalating service questions, and helping keep the club neat and clean.
Requirements
- Honesty and a strong work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Greet potential members and provide a positive customer experience.
- Answer phone calls politely and assist callers with questions or concerns.
- Handle information calls and give tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and member account updates.
- Address member service issues and questions, escalating them to the Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for the employee and one family member or friend
- Team Member Support Team
- Health, dental, and vision insurance
- Critical illness insurance
- Short-term disability insurance
- Accident insurance
- Voluntary life insurance
- Pet insurance
- HSA
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
