About The Position

The Customer Service Rep operates equipment, stocks ingredients from delivery and storage areas, prepares products, receives and processes telephone orders, takes inventory, and completes related paperwork. The role also involves cleaning equipment and the facility approximately daily. Orientation and training are provided on the job. The position requires communicating with customers and co-workers in person and by phone, understanding and giving written instructions, processing orders, handling monetary change, and entering orders using a computer keyboard or touch screen. The employee must be able to perform basic arithmetic accurately and quickly, and make precise, rapid movements coordinating the eyes, hands, and fingers.

Requirements

  • Food Handlers Card.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.

Responsibilities

  • Operate all equipment.
  • Stock ingredients from delivery area storage, work area, and walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Communicate with customers and co-workers in person and by phone to process orders.
  • Enter orders using a computer keyboard or touch screen.
  • Make correct monetary change.
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