Customer Service Rep(07777) - 39904 10th St W C

Domino's Franchise•Palmdale, CA

5d•Onsite

About The Position

The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes related paperwork, and cleans equipment and the facility. Orientation and training are provided on the job. The role requires communicating with customers and co-workers in person and by telephone, following written instructions, entering orders by computer keyboard or touch screen, handling payments, and performing repetitive food-preparation and customer-service tasks. The position may also include delivering pizzas within a designated delivery area and related walking, driving, and carrying duties. Work takes place in a restaurant environment with temperature variation, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The work involves prolonged standing and frequent walking, reaching, hand use, bending, and lifting; occasional crouching, squatting, climbing, and stair navigation may also be required. Deliveries and stocking may involve handling items weighing up to 50 pounds.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to work independently and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform physical tasks including standing, walking, reaching, bending, lifting, carrying, pushing, pulling, and occasional climbing or crouching.
Ability to lift and handle delivery cases weighing up to 50 pounds.
Ability to drive for deliveries within a designated delivery area, when assigned.

Responsibilities

Operate all equipment.
Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and co-workers in person and by telephone to process orders.
Enter orders using a computer keyboard or touch screen.
Handle monetary transactions and make correct change.
Unload deliveries using a hand truck and stock ingredients and supplies on shelves.
Deliver pizzas within a designated delivery area when required.
Perform other tasks such as changing sign prices, washing walls, and maintenance when needed.