Customer Service Rep(02602) 5374 Broadway

Domino's Franchise • Merrillville, IN

2d • Onsite

About The Position

The Customer Service Rep works in-store at Domino’s and may work part-time or full-time. The role involves preparing menu items, assisting customers by phone and in person, and expediting orders. Team members may work across all in-store stations and have opportunities to advance into management or other roles. Schedules are described as accommodating, and the work may take place during busy hours of the day and night.

The position involves operating store equipment, processing orders using a computer keyboard or touchscreen, handling payments, stocking and preparing ingredients, and cleaning the equipment and facility. The work environment can include a walk-in cooler, hot ovens and surfaces, changing temperatures, food-related odors, cornmeal dust, and moving or sharp equipment. Most tasks are performed standing, with frequent walking and reaching, and may also involve lifting, carrying, pushing, pulling, bending, crouching, squatting, or occasional climbing.

Requirements

• Must be at least 18 years of age.
• Must be willing and able to work all in-store stations.
• Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
• Ability to make correct monetary change.
• Verbal, written, and telephone communication skills to take and process orders.
• Ability to enter orders using a computer keyboard or touchscreen.
• Ability to operate store equipment.
• Ability to speak, hear, and understand verbal communication by telephone and in person.
• Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the described physical tasks, including standing, walking, reaching, handling tools and products, and lifting or carrying supplies weighing up to 50 pounds.

Responsibilities

• Work all in-store stations, including preparing menu items, assisting customers by phone and in person, and expediting orders.
• Take and process telephone orders and enter orders using a computer keyboard or touchscreen.
• Handle monetary transactions and make correct change.
• Operate store equipment and prepare products.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Clean equipment and the facility approximately daily.
• Unload and move product deliveries, which may include lifting and carrying cases and supplies.
• Perform assigned tasks while meeting quality control standards and working with customers and team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed