Sales & Service Rep - Broadway

Republic Bank Careers•Louisville, KY

5d•Onsite

About The Position

The Sales & Service Representative provides efficient, professional, and quality customer service while identifying and satisfying client needs. The role resolves customer service issues, handles client transactions, and contributes to the Banking Center’s sales goals. Associates are encouraged to learn all aspects of the company in preparation for future advancement. The position handles deposits, payments, withdrawals, wire transfer requests, cash advances, check cashing, and other banking transactions; maintains and balances a cash drawer; supports account onboarding and monitors new accounts; and identifies opportunities to cross-sell products and strengthen client relationships. The representative follows applicable security and compliance procedures and models Republic Bank’s values and corporate culture. Regular and predictable onsite presence is required, with reliable transportation and possible travel between banking facilities.

Requirements

At least 2 years of customer service experience.
Basic computer skills.
Proficiency in Microsoft Office products and internet applications.
Fluency in English, including speaking, reading, writing, comprehension, and communication.
Excellent verbal communication skills.
Active listening skills to identify client opportunities for additional products and services.
Self-motivation and the ability to work in a team environment.
Organization and multitasking skills.
Reliable transportation.
Regular and predictable physical presence at the worksite.
Authorization to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Cash handling experience.
Fluency in Spanish, including speaking, reading, writing, comprehension, and communication.

Responsibilities

Complete client transactions promptly and efficiently, including deposits, payments, withdrawals, wire transfer requests, cash advances, and check cashing.
Verify deposit amounts, examine checks for proper endorsement, and enter deposits and payments into the Horizon system.
Greet clients promptly and develop strong banking relationships with regular clients.
Deliver the Republic Experience to every client.
Balance the cash drawer daily according to Republic’s performance standards.
Identify opportunities to meet client needs through other Bank products; perform transaction overrides and make hold decisions.
Open and record night drop deposit transactions, balance the ATM, and research information requested by clients while following banking center security procedures.
Monitor new account activity to ensure cross-sales are activated and onboarding is completed.
Follow the Bank’s new-client onboarding process and procedures.
Work calling lists of existing clients to cross-sell products, expand relationships, and retain accounts.
Maintain knowledge of compliance requirements affecting the role, learn new regulations, and assist with implementation when required.
Model and foster behaviors that support the Bank’s values and corporate culture.
Perform other duties and projects as assigned.