Customer Service Rep/Planner
Dynacast•Peterborough, ON
•CA$950 - CA$1,250•Onsite
About The Position
The purpose of this role is to serve as our customer's designated "Go To Person", to enter and monitor production of customer orders and escalate the resolution of plant issues regarding quality and delivery problems to maintain Dynacast's reputation in the marketplace.
Requirements
- Customer service oriented, with above average verbal and written communication skills.
- Above average analytical and problem solving skills.
- A team player with above average organizational and conflict resolution skills.
- Sense of urgency required.
- Microsoft office products (Excel, Outlook).
- Self-motivated and able to work with minimal supervision.
Nice To Haves
- Working knowledge of QAD or other MRP system
Responsibilities
- Serve as our customer's single point contact in the event of a problem that is not resolved to their satisfaction.
- Ensure customer orders meet minimum order quantity, minimum order value, pricing and current revision level.
- Pro-actively escalate all serious or potentially serious issues related problems in an expeditious manner.
- Liaise, coordinate, communicate and facilitate problem resolution with the necessary functions, to resolve customer issues and communicate production/shipment delays etc.
- Communicate production/shipment delays, tooling issues etc. to customers.
- Adjust CUM's & schedules per customer demands.
- Follow the Dynacast Quality Policy & Procedures manuals in compliance with IATF requirements.
- Develop meaningful relations with "key" customers, manufacturer representatives, and subcontractors.
- Recommend production requirements to meet customer needs.
- Be familiar with all Dynacast Sales Policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
