Customer Service Rep
ATA Services Inc•Denver, CO
•$0 - $23•Hybrid
About The Position
ATA Services, Inc., is looking for a customer service rep for Colorado's Office of Economic Security, Division of Food and Energy Assistance Program. This role is full-time, 3 months in duration, hybrid (1 day in office).
Requirements
- Familiarity with excel or Google sheets
- Familiarity with communication methods (email, voicemail, phone call, virtual conferencing)
- Ability to communicate clearly to provide effective customer service to clients
Nice To Haves
- Experience with ebtEDGE system
- Experience with Colorado Benefits Management System (CBMS)
- Familiarity with Summer EBT program
- Spanish speaking
Responsibilities
- Voicemail transcription
- Responding to live calls from Summer EBT clients
- Processing Summer EBT card replacement requests for clients
- Calling Summer EBT clients to gather information for follow-up
- Supporting walk-in Summer EBT clients in-person
- Escalating complicated client requests to the Summer EBT team as needed
- Data entry into spreadsheets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
