Customer Service Rep. – Motor Vehicle Titles and Registration
About The Position
Reporting directly to a Motor Vehicle Manager, this position is responsible for assisting the general public and taxpayers regarding all motor vehicle transactions in accordance with state laws and regulations. The role may be assigned to either the Motor Vehicle or Property Tax divisions. Examples of work performed include processing walk-in property tax payments or registration renewals, providing backup assistance at different locations, attending all meetings and trainings as required, and performing special duties as assigned. Specific duties include processing title transfers, new resident transfers, and temporary registration permits; processing WebAgent registration batches and verifying/replenishing inventory; scanning and filing appropriate documents; issuing disability placards and communicating with physician offices; ensuring customer documentation is complete and accurate; providing customers with checklists for title transfers; processing WebDealer title transactions; responding to inquiries from the public, dealerships, and other agencies; ordering specialty plates and determining eligibility; issuing temporary registration permits; calculating and collecting all applicable fees and taxes; processing and coding payments (cash, check, ACH, credit card) with accuracy; balancing cash drawers daily; maintaining confidentiality of sensitive information; and assisting managers with deposits and examining previous day’s title work.
Requirements
- High school diploma or equivalent
- Three (3) years of customer service and cash handling experience
- Property assignment: One (1) year of property tax experience including knowledge of property tax software(s) and the Texas Property Code
- Basic Microsoft Office software experience (Word, Excel and PowerPoint)
- Basic Office equipment experience (PC, multi-line phones, 10 Key by touch, printers, scanners, etc.)
- Required within two (2) years of employment Motor Vehicle assignment: Tax Assessor-Collector Association of Texas (TACA) Certified Tax Office Professional (CTOP) certification
- Criminal background check
- Motor Vehicle Record check
- Typing, Math and Excel Skills
Nice To Haves
- Bachelor’s degree in a related field
- Bilingual (English/Spanish)
- Certified Tax Office Professional (CTOP) - Motor Vehicle
Responsibilities
- Processes walk-in property tax payments or registration renewals
- Provides backup assistance at different locations
- Attends all meetings and trainings, as required
- Performs special duties as assigned
- Processes title transfers, new resident transfers, temporary registration permits
- Processes WebAgent registration batches and verifies and replenishes inventory
- Scans and files appropriate documents according to record retention rules
- Issues disability placards and when necessary, communicates with physician offices
- Ensures documentation from customers is complete and accurate
- Provides customers with checklist of the documentation needed to complete title transfers
- Process WebDealer title transactions
- Responds to inquiries from general public, dealerships, and other agencies
- Reconciles processed transactions with the vendor reports
- Orders specialty plates and determines if customers are eligible for qualifying requests
- Issues temporary registration permits
- Calculates and collects all applicable fees and taxes for motor vehicle transactions
- Processes and codes all cash, check, ACH and credit card payments with accuracy
- Balances cash drawers daily at the end of shift
- Maintains confidentiality pertaining to court orders, divorce decrees, death certificates and other sensitive information provided in accordance with federal privacy laws
- Assists managers with deposits and examining previous day’s title work
Benefits
- Tobacco-free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
