Customer Service Rep. (Manufacturing)
AIRTECH INTERNATIONAL INC•Huntington Beach, CA
•Onsite
About The Position
The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.
Requirements
- Strong, customer-focused written and verbal communication skills.
Responsibilities
- Deliver excellent service to all customers.
- Supply product pricing, availability, and lead times within predefined criteria.
- Manage a Customer Portfolio of diverse domestic and/or international accounts.
- Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
- Manage order changes, adjustments, cancellations, credits, and return authorizations.
- Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
- Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
- Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
- Assist Shipping and Logistics teams with domestic and international order fulfillment.
- Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
- Perform additional tasks and responsibilities as given by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
