Customer Service Rep III
About The Position
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff. May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Requirements
- Requires minimum of 4 years of relevant experience and high school diploma or equivalent.
Nice To Haves
- Provides assistance and training to lower level employees.
- Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments.
- Works under limited supervision.
- Makes minor changes in systems and processes to solve problems or improve effectiveness of job area.
- Expected to independently propose solutions to problems for manager review.
- Communicates typically with internal and external contacts.
- Obtains and provides information on matters of moderate importance to the job area.
- Responsible for providing guidance, coaching and training to other employees within job area.
- Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.
Responsibilities
- Represents company to external and internal customers
- Answers product-related questions
- Traces lost shipments
- Interprets and clarifies customer orders for the shipping department
- Takes orders or registrations
- Connects customers to appropriate support or field staff
- Manages web-based ordering or registrations
- Confers with management regarding customer credits
- Returns goods for credit
- Identifies quality assurance complaints
- Writes price differentials on mail orders
- Approves allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments
- Manages inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Benefits
- competitive Salary and flexible Benefits Package
- A commitment to our employees lives at the core of our values.
- We recognize their contributions.
- They share in the success they help to create.
- We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
- This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
