Customer Service Rep II

East Boston Neighborhood Health Center Corporation•Revere, MA

8d•Hybrid

About The Position

NeighborHealth, formerly East Boston Neighborhood Health Center, is a large community health center serving the greater Boston area with a commitment to patient and community health. Every role is vital, from direct care providers to support staff. NeighborHealth is advancing medicine and delivering the best care experience. This full-time position is in the Contact Center and requires fluency in English and Spanish, with superior customer service skills. The role involves answering inbound patient calls, scheduling appointments, coordinating refill requests, and making outbound outreach calls. The position offers flexibility in work environment (remote, hybrid, or onsite) and is located at 300 Ocean Avenue – Revere, across from Revere Beach. The schedule is Monday-Friday from 8 AM-5 PM. This role provides an opportunity to develop communication and problem-solving skills, gain experience with electronic medical record technology, and potentially advance into other roles within the organization.

Requirements

HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Proficient in Microsoft Office Suite.

Nice To Haves

Knowledge of medical terminology and experience working with electronic medical record technology a plus.

Responsibilities

Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.