Customer Service Rep II

NeighborHealth•Revere, MA

17h•Hybrid

About The Position

NeighborHealth, formerly East Boston Neighborhood Health Center, is a large community health center serving the greater Boston area with a commitment to community health and well-being. This full-time position is in the Contact Center department and is categorized as Administrative. The role involves answering inbound patient calls, scheduling appointments, coordinating refill requests, and making outbound outreach calls. The position offers flexibility in work environment (remote, hybrid, or onsite) and operates Monday-Friday from 8 AM to 5 PM. It provides opportunities to develop communication and problem-solving skills, gain experience with electronic medical record technology, and potentially advance into other roles within the organization.

Requirements

HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem solving skills.
Minimum of 1 year customer service, administrative, or call center experience.
Bilingual fluency Spanish/English required.
Proficient in Microsoft Office Suite.

Nice To Haves

Knowledge of medical terminology and experience working with electronic medical record technology a plus.

Responsibilities

Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when required.
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
Process refill requests accurately and effectively, according to guidelines.
Conduct outreach calls on behalf of clinical departments.