Customer Service Rep II (1st Shift)
About The Position
The primary focus of this position is to act as a representative of our company to provide top quality service to our customers. Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for this position include answering phones and following through on customer inquiries. Supervision ranges from close to general. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Requirements
- High School education or equivalent preferred
- Previous related experience or training
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write short correspondence
- Ability to communicate effectively in a team environment
- Ability to use professional language/conduct when communicating externally to customers
- Basic math abilities
- Ability to multi-task and prioritize
- Demonstrate good judgment and decision-making skills
- Basic understanding of the Microsoft Office programs including Microsoft Word, Microsoft Excel, and Outlook
- Keyboarding skills with the ability to 10 key and type 35-40 WPM
- Frequently lift and move up to 20 lbs to waist height unaccompanied.
- Regularly sit for duration of shift.
- Use of close vision, color vision, depth perception and ability to adjust focus.
- Must practice safe work practices at all times and report any unsafe conditions immediately.
- Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes.
- Attend and participate in all required safety trainings.
- Follow all Lock Out/Tag Out procedures as required for both authorized and affected users.
- Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
- Follow all personal dress requirements according to the established dress code and safety requirements.
Nice To Haves
- ABO Certified preferred
- 2-4 years previous related experience and/or training
Responsibilities
- Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and/or redo’s, technical questions, and conduct outbound calls.
- Prioritize and problem solve complex customer issues and concerns.
- Manage Customer late lists, moving late jobs through lab and communicating with customers.
- Investigate and troubleshoot shipping and delivery concerns.
- Act as a liaison between the lab and inter-company laboratories.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
