Customer Service Rep II - Ssc

Mohawk Industries, Inc.•Williston, VT

2d•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service Representative to join their TEAM. This role involves servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support, processing sales orders and resolving customer product or service issues.

Requirements

High School Diploma or GED equivalency required.
1 or more years call center or customer service experience.
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
Good voice quality that is conversational and professional.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Ability to demonstrate strong organizational and problem-solving skills required.
Ability to demonstrate strong interpersonal relationship building skills.
Must have a moderate level of computer skills in Word and Excel.
Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively.
Ability to work in a fast-paced environment.

Nice To Haves

Focus on customer account management preferred.
Prior textile industry knowledge is preferred.

Responsibilities

Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
Responsible for keying in orders, processing faxes and preparation of reports.
Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Responds to customer needs.
Participates in special projects and performs additional duties as required.