Customer Service Rep II
HYMAN BRICKLE AND SON INC•Woonsocket, RI
•$26 - $31•Onsite
About The Position
The Customer Service Representative II role is a detail-oriented, customer-focused position responsible for supporting end-to-end service operations, including order management, shipping coordination, sales support, and administrative assistance related to government contracts. This role operates in a fast-paced environment, requires effective communication across multiple departments, and plays a key part in maintaining strong, ongoing customer relationships.
Requirements
- 3–5+ years of customer service experience preferred.
- Strong communication, organization, and multitasking skills.
- Proficiency in Microsoft Office, especially Excel and Word.
- Detail-oriented with strong problem-solving abilities.
- Must be detail-oriented.
Nice To Haves
- Shipping, logistics, ERP, or government contract experience is a plus.
- Experience with international shipping requirements a plus
Responsibilities
- Serve as the primary contact for customer inquiries, quotes, sales orders, and shipment updates.
- Process customer orders and maintain accurate account and order records.
- Coordinate with production, logistics, sales, and accounting teams to ensure timely delivery and customer satisfaction.
- Resolve customer complaints and provide timely follow-up and corrective action.
- Prepare quotes, freight quotes, shipping documents, certifications, and related paperwork.
- Support government contracts administration including bid portals, reporting, compliance tracking, invoices, and documentation.
- Maintain sample requests and assist with sample room organization and processes.
- Create daily and weekly sales reports and assist with internal reporting analysis.
- Provide backup support for customer service team functions and reception coverage as needed.
- Participate in production meetings and assist with follow-up on open orders and shipping schedules.
- Assist with inside sales follow-up and outreach to inactive customers.
- Support SOPs, Lean, 5S, and safety initiatives.
- Cross-train to support multiple divisions and customer service functions as needed.
- Perform additional duties and special projects assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
