Customer Service Rep II - Ssc
About The Position
Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service Representative to join their TEAM. This role involves providing a variety of support, including servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support, processing sales orders and resolving customer product or service issues. The Customer Service Representative will provide customer account management, which may include order entry, order inquiry, product information, order status, pricing, stock check, and transportation management. This role also involves handling a high volume of inbound calls using ACD, keying in orders, processing faxes, and preparing reports. The representative will interface with various internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery, and participate in special projects and perform additional duties as required.
Requirements
- High School Diploma or GED equivalency required
- 1 or more years customer service experience
- Moderate level of computer skills in Word and Excel
- Excellent oral and written communication skills
- Demonstrated ability to interact effectively with individuals at all levels in the organization
- Good voice quality that is conversational and professional
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
- Ability to demonstrate strong organizational and problem-solving skills
- Ability to demonstrate strong interpersonal relationship building skills
Nice To Haves
- Focus on customer account management preferred
- Prior tile industry knowledge is preferred
Responsibilities
- Servicing walk-in customers
- Answering customer inquiries
- Providing samples
- Completing sales transactions
- Processing sales orders
- Resolving customer product or service issues
- Providing customer account management (order entry, order inquiry, product information, order status, pricing, stock check, transportation management)
- Handling a high volume of inbound calls using ACD
- Keying in orders
- Processing faxes
- Preparing reports
- Interfacing with internal teams and SSCs to address customer inquiries and order issues
- Participating in special projects
- Performing additional duties as required
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
- Family-friendly work environment
- Commitment to promoting from within
- Unique benefits that go beyond just medical and dental
- Productive life outside of work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
