Customer Service Rep II - Ssc

Mohawk Industries, Inc.•Tampa, FL

11d

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Recruiting Profile Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Primary Function and Scope Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparing reports. Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required.

Requirements

High School Diploma or GED equivalency required
1 or more years customer service experience
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills required
Ability to demonstrate strong interpersonal relationship building skills
Moderate level of computer skills in Word and Excel

Nice To Haves

Focus on customer account management preferred
Prior tile industry knowledge is preferred

Responsibilities

Servicing walk-in customers
Answering customer inquiries
Providing samples
Completing sales transactions
Ensuring effective and efficient coordination between the Company and its customers with a high level of service and support
Processing sales orders
Resolving customer product or service issues
Providing customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management
Providing customer service for a high volume of inbound calls using ACD (Automated Call Distribution)
Keying in orders
Processing faxes
Preparing reports
Interfacing with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery
Participating in special projects
Performing additional duties as required