Customer Service Rep I

Lake City, City of•Lake City, FL

12h•Onsite

About The Position

Under the general direction of the Customer Service Director, this position performs a variety of specialized customer service tasks and record maintenance for the City relating to the Customer Service Department. This position must be detail oriented and able to handle stress, while maintaining a pleasant and professional attitude.

Requirements

Knowledge of Microsoft Office
Knowledge of cash handling, including balancing
Must be able to efficiently perform duties in fast paced environment
Ability to establish and maintain satisfactory relationships with the general public
High school graduation or possession of an acceptable equivalency diploma
Two (2) years’ experience in Customer Service and cash handling
Acceptable eyesight (with or without correction)
Acceptable hearing (with or without a hearing aid)
Ability to communicate both orally and in writing
Walking, Standing, Bending

Responsibilities

Processes applications and payments.
Manages customer phone calls and handles customer complaints.
Initiates, transfers and terminates utility accounts.
Generates service orders, closes out service orders.
Inputs payment extensions.
Processes work orders.
Makes adjustments on utility accounts.
Provides follow up information to the customers; at times, with written correspondence.
Processes bank draft posting and the deposit refund listing.
Handles all customers with extreme tact and courtesy.
Remains professional at all times.
Works jointly with the Billing Specialist to provide support with review and processing of weekly bills.