Customer Service Rep I (Rochester, NY Onsite)

Rentokil Pest Control • Rochester, MN

18h • $16 - $20 • Onsite

About The Position

Customer Service Representatives are the first point of contact for customers and help resolve concerns with courteous, knowledgeable, and empathetic service. They help customers feel confident that their concerns will be addressed promptly and professionally. The role supports customers by phone and in person, coordinates services, handles billing questions and clerical work, and works with Service and Sales teams to promote and sell the value of the company’s services.

Requirements

• High school diploma or GED.
• Excellent listening and communication skills.
• A pleasant phone voice and the ability to speak clearly and be understood on the phone.
• Ability to multitask, enter accurate data, and type while speaking with customers.
• Ability to remain calm and work under pressure during busy periods, and to help other team members.
• Strong attention to detail and willingness to learn.
• Excellent organization and time-management skills.
• Availability to work Monday through Friday and Saturdays as needed.

Responsibilities

• Maintain good customer relations by phone and in person.
• Gather information from customers to identify and solve problems.
• Confirm, schedule, and reschedule customer services.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of services and suggest service upgrades.
• Maintain a friendly manner while speaking on the phone.

Benefits

• Medical, dental, vision, disability, and life insurance, with enrollment available immediately upon hire and benefits starting on day one for full-time colleagues.
• 401(k) retirement plan with company matching contributions.
• Tuition reimbursement for full-time colleagues.
• Training and development programs.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Career growth opportunities and promotion from within.
• Performance incentives offered in many roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED