Customer Service Rep I - Ssc

Mohawk Industries•Los Angeles, CA

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Expected base pay rates for the role will be between $42,000 and $53,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Primary Function and Scope Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Responsible for keying in orders, processing faxes and preparation of reports. Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required.

Requirements

High School Diploma or GED equivalency required
3+ years call center or customer service experience
Moderate level of computer skills in Word and Excel
Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
Ability to work in a fast-paced environment

Nice To Haves

Focus on customer account management preferred
Prior textile industry knowledge is preferred

Responsibilities

Servicing walk-in customers
Answering customer inquiries
Providing samples
Completing sales transactions
Order entry
Order inquiry
Product information
Order status
Pricing
Stock check
Transportation management
Keying in orders
Processing faxes
Preparation of reports
Addressing customer inquiries and order issues from order entry to order delivery
Participating in special projects
Performing additional duties as required