Customer Service Rep HN

Cardinal Glass Industries • Dixon, CA

5d

About The Position

This role involves communicating with customers via telephone or email to provide information, take orders, and address complaints. The position requires knowledge of administrative and clerical procedures, including Microsoft Office, file management, and general office operations. Key responsibilities include maintaining records of customer interactions, referring unresolved issues, responding to inquiries, and potentially soliciting sales. The role also involves recommending improvements to products and services and accurately completing tasks such as order entry and scheduling. Reliability, responsibility, and dependability are essential, as is the ability to perform data entry and fulfill assigned job requirements. Flexibility to assist other departments with projects or research and maintaining a clean work area are considered non-essential functions.

Requirements

• Intermediate computer knowledge of order entry systems.
• The ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook.
• Ability to work with internal/external customers in a professional and courteous manner.
• High attention to detail and accuracy.
• Follow rules and regulations, in order to avoid any appearance of impropriety.
• Ability to prioritize and organize daily workload to ensure timely completion of duties.
• The ability to perform routine duties and consistent fashion.
• Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures.
• Job requires reliability, responsibility, dependability, and being able to fulfill assigned job requirements.

Responsibilities

• Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances.
• Contact customers to respond to inquiries.
• Solicit sales of new or additional services or products.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Accurately completing work tasks (i.e. entering customer orders and scheduling).
• Data entry.
• Flexibility to work on projects or research related to the needs of other departments.
• Maintain a clean and orderly work area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed