Customer Service Rep HN
Cardinal Glass Industries•Dixon, CA
•$25 - $28•Onsite
About The Position
This role involves communicating with customers via telephone or email to provide information, take orders, or address complaints. It requires maintaining records of customer interactions, referring grievances, and soliciting sales. The position also involves recommending improvements to products and services, accurately completing work tasks such as order entry and scheduling, and demonstrating reliability and responsibility in fulfilling job requirements. Data entry is also a key function.
Requirements
- Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures.
- Intermediate computer knowledge of order entry systems.
- The ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook.
- Ability to work with internal/external customers in a professional and courteous manner.
- High attention to detail and accuracy.
- Follow rules and regulations, in order to avoid any appearance of impropriety.
- Ability to prioritize and organize daily workload to ensure timely completion of duties.
- The ability to perform routine duties and consistent fashion.
Responsibilities
- Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances.
- Contact customers to respond to inquiries.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Accurately completing work tasks (i.e. entering customer orders and scheduling).
- Fulfill assigned job requirements.
- Data entry.
- Flexibility to work on projects or research related to the needs of other departments.
- Maintain a clean and orderly work area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
