Customer Service Rep (CSR)

Titus Electrical Services•Mead, CO

12d•$16 - $25•Onsite

About The Position

Join the Titus Electrical Services team as a full-time Customer Service Rep (CSR) at our Frederick, CO office. We're seeking an empathetic individual to provide excellent customer care over the phone. This is an administrative job that allows you to enjoy weekends off and join an established company that treats its employees like family. The role involves providing administrative support for customers and field technicians, handling a high volume of inbound phone calls, emails, and chats, and managing time effectively to prioritize multiple requests. Responsibilities include setting up new accounts, assisting with website navigation, processing bill payments, proactive problem resolution, data entry for scheduling, providing accurate job order information, and dispatching urgent service requests. The company has over 50 years of combined experience and is known for dependable, trustworthy, and speedy service.

Requirements

Excellent phone skills
Computer and data entry skills
Proficiency with Microsoft Word and Excel
Punctual and dependable
Ability to effectively prioritize multiple administrative tasks
Organized and attentive to detail
Strong communication and customer care skills

Nice To Haves

Experience in a customer-facing role

Responsibilities

Provide excellent customer care over the phone.
Handle a high volume of inbound phone calls, emails, and chats.
Manage time effectively and prioritize multiple requests.
Assist customers with setting up new accounts, navigating the website, and paying bills.
Proactively resolve problems to ensure customer satisfaction.
Manage scheduling duties using data entry skills.
Provide accurate, detailed information about electrical job orders over the phone to the crew.
Dispatch urgent service requests with patience and a cheerful demeanor.
Be open to constructive feedback and value opportunities for ongoing training.