Customer Service Rep (CSR) - Longmont
About The Position
Join the Titus Electrical Services team as a full-time Customer Service Rep (CSR) at our CO office. We're seeking an empathetic individual to provide excellent customer care and dispatch electrical technicians over the phone. This is an administrative job that allows you to enjoy weekends off and join an established company that treats its employees like family. The role involves providing administrative and dispatch support for customers and field technicians, handling a high volume of inbound phone calls, emails, and chats, and managing time effectively to prioritize multiple requests. Responsibilities include helping customers set up new accounts, navigate the website, or pay bills, proactively resolving problems, and ensuring customer satisfaction. Data entry skills are utilized for managing scheduling and dispatch duties, providing accurate and detailed information about job orders, and dispatching urgent service requests with patience and a cheerful demeanor. The position requires being a team player, open to feedback, and valuing ongoing training.
Requirements
- Excellent phone skills
- Computer and data entry skills
- Proficiency with Microsoft Word and Excel
- Punctual and dependable
- Ability to effectively prioritize multiple administrative tasks
- Organized and attentive to detail
- Strong communication and customer care skills
Nice To Haves
- Experience in a customer-facing role
Responsibilities
- Provide excellent customer care and dispatch electrical technicians over the phone.
- Handle a high volume of inbound phone calls, emails, and chats.
- Manage time effectively and prioritize multiple requests.
- Assist customers with setting up new accounts, navigating the website, or paying bills.
- Proactively resolve problems and ensure customer satisfaction.
- Manage scheduling and dispatch duties using data entry skills.
- Provide accurate, detailed information about job orders over the phone.
- Dispatch urgent service requests with patience and a cheerful demeanor.
- Be a team player, open to constructive feedback, and value ongoing training.
Benefits
- Competitive wage of $16 - $25/hr
- Health & life insurance
- Frequent bonuses based on performance
- Paid holidays
- PTO
- Flex time off
- Wellness plan
- 401(k) matching
- Roth IRA account
- Ongoing training with opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
