Customer Service Rep (CSR)

E. F. Winslow Plumbing & Heating Co.•Yarmouth, MA

2d•Onsite

About The Position

E.F. Winslow Plumbing & Heating in South Yarmouth, MA is looking to hire a full- or part-time Customer Service Rep (CSR) to help our customers get the HVAC, plumbing, electrical, or carpentry services they need. We are a family-owned business that's been providing top-notch home services for over 50 years! Our team of experts goes the extra mile to ensure peak performance of our customers' plumbing, HVAC, and electrical systems. We're an award-winning company voted Best of the Best year after year and considered to be Cape Cod's most trusted home services provider. As an employer, we support our employees by encouraging goals, embracing ideas, and rewarding success! We strongly believe that our employees are our most important resource and that their knowledge and expertise are the building blocks of our business. Excellent pay and benefits are a couple of the ways we show appreciation to our outstanding team.

Requirements

Ability to prioritize and multi-task in a fast-paced work environment.
Strong communication and customer service skills.
Ability to work well with others.
Ability to professionally handle confidential information.
Organized and detail-oriented.
Positive, can-do attitude.

Nice To Haves

Two or more years of customer service experience in a high volume and fast-paced environment is preferred, but not required.

Responsibilities

Provide friendly assistance to clients, determine their needs, and resolve their concerns both in person and through the phone.
Establish and maintain customer accounts in our database.
Set up, maintain, and schedule preventative maintenance agreements.
General assistance around the office such as data entry and filing paperwork.