Customer Service Rep, Business Office (Tulsa or OKC)

One Gas•Tulsa, OK

4d•Onsite

About The Position

Performs intermediate level of accounting work related to processing customer requests and payments. Research and reconcile customer account activity utilizing office equipment including: Computers, Microfiche viewers, Calculators, Multifunctional devices, Skip tracing software, Identify verification software. Assist customers, employees, and others in person, via telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations. Negotiate arrangements for payment of gas bills; provide information about governmental agencies and special assistance programs. Analyze customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments. Maintain logs and records including: Customer payments, Duplicate bills, Service orders, Account adjustments, Accounts requiring follow-up actions, Bill breakdowns, Customer complaints, Social service agency pledges. Regular and reliable attendance is required in performance of job. Employee may be required to perform additional duties as assigned.

Requirements

Knowledge of use and function of office equipment applicable to position including: Keyboards such as computers and typewriters, Calculators.
Experience with application of basic arithmetic: addition, subtraction, multiplication, and division. Apply decimals and percentages.
Knowledge of customer service and collection policies and procedures.
Experience and training related to: Customer relations/interpersonal skills, Deposit requirements/payment schedules, Customer Service System applications.
Demonstrated ability to read and write fluently in English.
Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

Nice To Haves

Applicable driver's license
Lift or move objects weighing up to 10 pounds 4-5 times a day; up to 20 pounds 1-2 times a day.
React immediately to emergency situations to prevent injury to self and others.
Able to operate tools and equipment required.
Communicate and exchange verbal and written information and instructions.
Visual abilities sufficient to perform job duties.

Responsibilities

Performs intermediate level of accounting work related to processing customer requests and payments.
Research and reconcile customer account activity.
Assist customers, employees, and others in person, via telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations.
Negotiate arrangements for payment of gas bills.
Provide information about governmental agencies and special assistance programs.
Analyze customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments.
Maintain logs and records including customer payments, duplicate bills, service orders, account adjustments, accounts requiring follow-up actions, bill breakdowns, customer complaints, and social service agency pledges.