Back Office Customer Service Rep

National Grid•Syracuse, NY

10h•Onsite

About The Position

Come join an exciting team with room for advancement! We are presently seeking Revenue Cycle Management Associates for openings in Syracuse. In addition to a starting wage of $22.61 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. The salary will automatically increase after 6 months to $24.53 per hour. The maximum pay within the job series is $33.43 per hour. Under general supervision, perform administrative and back-office duties. Perform a full range of assignments consisting of related steps, processes or methods. Exercise initiative in completing recurring work while using judgment and procedures. Perform work including, but not limited to, the following:

Requirements

High School Diploma or equivalent required
1-3 years of Customer Service or Financial Business Experience in an office setting is preferred.
Demonstrated experience of common business applications such as Microsoft Office (MS Word, MS Excel, MS Outlook).
Must possess excellent interpersonal verbal and written communication skills.
Satisfactory completion of validated skills testing, as determined by the Company.

Nice To Haves

Associate’s Degree preferred

Responsibilities

Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email)
Process and track Automated Clearing House (ACH) notification, return items, online lockbox decision tools, return checks, field collector payments, return and fee reports
Basic account updates, field orders and outbound calls based on account parameters
Perform out outbound Commercial & Industrial collections calls on accounts with balances <$5,000 (excluding high risk or managed accounts) and outside collection agency work
Research, reconcile and resolve customer, agency, internal clients/billing owners/partners, banks inquires including account research, billing and adjustments
Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition
Process financial account transactions to ensure accurate account billing, balances, revenue and General Ledger (G/L) accuracy (, disputes, sales tax, debit/credit adjustments, deposit maintenance, suspends, vouchers, G/L activities, final bill disputes, customer directed payments, collection agency manual payments, bank issued, HEAP and cross system payments)
Perform and coordinate revenue loss mitigation activities such as pole cuts, field collections, gas safety compliance, consumption on inactive accounts, stopped meter, theft and other loss activities
Communicate with external customers, business partners, vendors and other employees