Customer Service Rep - Bilingual (English & Spanish)
About The Position
Provide exceptional customer service through the timely and accurate entering and reviewing of orders as well as responding and resolving customer related questions. This role involves processing customer orders, responding to routine customer inquiries, and effectively communicating with customers and internal departments regarding order status. The representative will utilize customer service software to manage incoming workload and prioritize responses. They will also consult with management on non-standard order requests, interpret customer inquiries to determine the best resolution options, and participate in departmental training to enhance knowledge and collaboration. Utilizing customer notes is essential for accurately responding to inquiries and processing orders.
Requirements
- High school diploma or equivalent
- Customer service experience in an office environment
- Excellent verbal and written skills necessary in order to communicate to internal and external customers
- Strong attention to detail and accuracy
- Ability to maintain composure when faced with stressful situations
- Ability to independently multi-task when performing standard and routine processes
- Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities
- Ability to exhibited creativity and flexibility in solving customer problems
- Spanish speaking and writing skills
Nice To Haves
- Six (6) months of customer service experience in a call/contact center environment
- SAP experience
Responsibilities
- Process customer orders and respond to routine customer inquiries
- Effectively communicate with customers and internal departments on orders status and inquiries regarding order processing
- Utilize customer service software to accept incoming workload and prioritize responses received from both internal and external customers
- Consult and keep management apprised of non-standard order requests
- With guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolution
- Participate in department led training aimed at enhancing departmental knowledge and cross departmental collaboration
- Utilize customer notes to accurately respond to inquiries and process orders
Benefits
- medical
- dental
- vision
- life insurance
- 401(k) with company matching contributions
- paid vacation
- paid holidays
- short-term disability
- tuition assistance
- product discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
