Customer Service Rep 2 - Collections

U.S. Bank • Gresham, OR

1d • $20 - $21 • Hybrid

About The Position

Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact. This position is a hybrid role that requires weekly onsite attendance (minimum of 3 days per week) at our Gresham, OR office: 17650 NE Sandy Blvd., Gresham, OR 97230 Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST (onsite Tuesday - Thursday)

Requirements

• High school diploma or equivalent
• Two to four years of relevant experience
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Nice To Haves

• Good knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Responsibilities

• resolving customer inquiries and problems on first contact
• providing customers with account information
• resolving or referring billing disputes
• correcting payment errors
• revising fee and finance charges as appropriate
• account maintenance
• taking card, check or other orders
• acting on lost or stolen cards/checks
• researching customer problems that could not be resolved during the initial contact

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED