Collections & Customer Service Assistant
Metropolitan Linen Service Corp•Haverhill, MA
•$26 - $30•Onsite
About The Position
Metropolitan Linen Services is seeking a dependable Administrative, Collections & Customer Service Assistant to support our Accounting, Operations, and Customer Service teams. This role is ideal for someone with hands-on experience assisting customers, handling billing inquiries, and following up on outstanding balances.
Requirements
- 2+ years of experience in customer service, collections, billing, or office administration
- Comfortable speaking with customers by phone and email regarding billing questions and account balances
- Strong organizational skills and attention to detail
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Professional, reliable, and able to multitask in a fast-paced office environment
Nice To Haves
- Bilingual English/Spanish a plus
Responsibilities
- Assist customers with billing questions, invoice requests, and payment inquiries
- Follow up on past-due accounts via phone and email in a professional, customer-friendly manner
- Document customer interactions and update account notes
- Maintain collections trackers and support reporting
- Coordinate with internal teams (Accounting, Customer Service, Operations) to resolve account issues
- Provide general administrative support including data entry, filing, and document organization
Benefits
- Extremely competitive compensation and benefit packages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
