Customer Service Rep 2

Tennant Company•Eden Prairie, MN

1d•$42,600 - $64,100•Onsite

About The Position

This role is responsible for managing equipment orders and providing customer support for assigned Tennant geographies. The position serves as a liaison between customers, sales, and internal teams to ensure accurate order processing, compliance with program requirements, and timely delivery, while acting as a subject matter expert for assigned territories.

Requirements

High school diploma or equivalent plus two years experience in a customer contact environment
SAP experience preferred
Demonstrated excellence in current position for internal candidates
Understands the importance of his/her role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers
Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
Works productively, plans, uses time and resources efficiently, follows through to completion
Identifies and prioritizes problems accurately, constructively, and in a timely manner
Interacts, collaborates and communicates effectively with others across all levels and departments
Shifts and adjusts priorities in order to meet emerging needs, is able to adapt approach as the requirements of a situation change
Excellent interpersonal and communication skills
Intermediate PC and PC application skills with the ability to use multiple systems simultaneously
Ability to organize and maintain workload across multiple platforms.
Builds and maintains solid relationships with assigned regional sales reps and distributors
Shows initiative to solve customer and business needs.
Ability to work effectively within a team and independently utilizing available resources
Demonstrates self-awareness
High level attention to detail
Strong attendance and punctuality

Responsibilities

Process and manage orders, quotes and inquiries in an accurate and efficient manner for assigned Tennant geographies, with a focus on equipment order processing
Provide internal and external customer support via phone, email and all other methods of communication
Coordination of initial DGO-Business Partner requests, tax status updates, material control requests and plant changes to fulfill order entry process
Coordination with Sales, Production, Distribution Centers and Logistics to ensure delivery expectations of customers are met
Understand, communicate and execute against all marketing programs, distributor programs, government processes and all other unique customer requirements
Enter customer complaints and returns for parts and machines as required
Research and enter invoice adjustment requests as needed for entered machine sales orders
Creating and maintaining how to do business documents (HTDB) for all specialized accounts as needed
Act as a subject matter expert for assigned Tennant geographies and all customers within