Customer Service Rep 1 - Norcross WIC

GNR Public Health • Norcross Health Center, GA

4d • Onsite

About The Position

Do you enjoy being the friendly face that helps people feel welcome? Are you calm under pressure, quick on your feet, and passionate about Public Health? If so, we invite you to join our team at GNR Public Health, where every interaction is an opportunity to make a difference. We are currently hiring a WIC Customer Service Representative who will be the first point of contact for clients seeking WIC Program Services. This position plays a vital role in ensuring a smooth, professional, and welcoming experience for every WIC Client and their families. The annual salary for this position is $38,000 with access to a generous benefits package including health, vision, dental plus so much more! This position also is a career ladder eligible position so you have the ability to earn more as you grow with us!

Requirements

• High school diploma or GED
• One (1) year of experience communicating information in a customer service setting

Nice To Haves

• Experience working in the WIC program.
• Previous experience working with SNAP, Medicaid, or other public assistance programs.
• 3 or more years working in an administrative role with scheduling, clerical work, and data entry.
• 3 or more years working Customer service in a healthcare, social services, or government setting.
• 2 or more years proficient experience using Microsoft products.
• Experience using GRITS, GA WIC, and/or GA Gateway.
• Bi-Lingual – English & Spanish preferred.
• Experience interviewing & assessing eligibility of patients.

Responsibilities

• Greet and direct clients with a warm and helpful attitude
• Provide high-level customer service, answering questions both in person and over the phone
• Process information, update client profiles, and complete data collection and entry into Georgia Gateway & GA-WIC.
• Educates participants on WIC rights and responsibilities, nutrition education, and use of benefits
• Conducts interviews and determines if WIC applicants meet the eligibility criteria within the Georgia WIC program.
• Assist with the preparation of reports and administrative documents
• Help maintain a clean, organized, and supportive clinic environment
• Thrive in a fast-paced, team-focused setting

Benefits

• health
• vision
• dental
• so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED