Customer Service Receptionist

Watts Water•Menomonee Falls, WI

6d•Onsite

About The Position

We are seeking a professional, organized, and customer-focused Customer Service Receptionist to serve as the first point of contact for customers while also supporting daily Customer Service (CS) operations. This role is responsible for managing incoming calls, greeting visitors, directing inquiries, and assisting the CS team with administrative and customer support tasks to help ensure timely and high-quality customer experiences.

Requirements

High school diploma or equivalent required
1+ years of receptionist, administrative, or customer service experience preferred
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Proficient in Microsoft Office Suite and customer service/ticketing systems
Ability to work independently and collaboratively in a team environment
Professional demeanor with strong attention to detail
Strong problem-solving and customer-focused mindset

Nice To Haves

associate degree preferred
Experience supporting Customer Service or Call Center operations
Familiarity with CRM or ticketing platforms
Ability to prioritize tasks in a fast-paced environment
Experience handling sensitive or escalated customer situations professionally

Responsibilities

Answer and assess incoming calls, determine the nature of each call and respond accordingly.
Provide callers with general company information.
Greeting guests upon arrival and notify appropriate company personnel.
Monitor visitor access and maintain security awareness.
Perform various administrative tasks to support the Customer Service department.
Other related duties and projects as requested.
Answer and route incoming customer calls in a professional and timely manner.
Greet and assist visitors, customers, and vendors.
Monitor shared inboxes and distribute customer inquiries appropriately.
Create, update, and track customer service tickets or requests.
Support the CS team with order status updates, follow-ups, and customer communication.
Maintain accurate customer records and documentation in company systems.
Assist with Representative training/ badge distribution.
Coordinate with internal departments such as Operations, Engineering, Sales, and Product Management to help resolve customer issues.
Help monitor response times and escalate urgent customer concerns when needed.
Prepare reports, spreadsheets, and other administrative documents as assigned.
Support continuous improvement efforts related to customer experience and service processes.
Maintain confidentiality and professionalism in all customer interactions.