Receptionist / Customer Service Representative

Leaky's Water and Air • Lubbock, TX

3d • Onsite

About The Position

We’re looking for someone sharp, organized, positive, and ready to grow with our company. This role is more than just answering phones. You will be the first voice many customers hear when they call Leaky’s. We are a fast-growing plumbing and HVAC company, and this position is a great starting point for someone who wants a long-term career. The last person in this position was promoted into a leadership role, and we are looking for the next person who wants to grow with us.

Requirements

• No experience is required.
• Schedule is Monday-Friday 10 am-7 pm.

Nice To Haves

• Experience in the service industry is a big plus, and we are willing to pay more for the right person with that background.
• Customer service experience
• Receptionist or office experience
• Home service industry experience
• Plumbing, HVAC, electrical, or similar trade office experience
• ServiceTitan experience
• Positive and sound good on the phone
• Organized and good at follow-up
• Like helping people
• Can stay calm and friendly when things get busy
• Have a good attitude and are easy to work with
• Like to move fast and get things done
• Take pride in doing good work
• Want a job where you can grow over time

Responsibilities

• Answer and route phone calls
• Greet customers and visitors in a friendly and professional way
• Help customers with basic questions and follow-up
• Make happy calls after jobs are completed
• Follow up with customers on estimates, scheduling, and service needs
• Help keep paperwork, schedules, and digital files organized
• Support the office team with daily tasks
• Jump in where needed to help the team

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed