Customer Service & Promotional Products Coordinator
About The Position
This position works closely with RIT departments across campus on a variety of promotional product and apparel projects. Responsibilities include helping customers identify products that meet their needs, collaborating with vendors and decorators, using Adobe Creative Suite to prepare artwork, proofs, and project materials, and ensuring all projects align with RIT branding and visual identity standards. Work with a collaborative team that helps bring the RIT brand to life through promotional products and apparel. In this role, you'll partner with departments across campus, build relationships with vendors, contribute creative solutions, and help deliver high-quality products that support the university's mission.
Requirements
- High School diploma or GED
- 3 years of relevant experience
- Knowledge of branding and promotional merchandise production and sourcing
- Knowledge decoration techniques like screen printing and embroidery
- Skill in organization and coordination
- Skill in written and verbal communication and customer service
- Ability to manage multiple projects simultaneously and meet deadlines
- Ability to problem-solve efficiently to handle service delivery issues
- Candidates must be eligible to work in the United States.
Nice To Haves
- Equivalent combination of experience and education may be considered
- Using Adobe Creative Suite to prepare artwork, proofs, and project materials
- Ensuring all projects align with RIT branding and visual identity standards
Responsibilities
- Supports the sourcing of promotional products, ensuring quality and cost-efficiency
- Handles decoration projects, such as screen printing and embroidery
- Acts as the primary contact for vendors, negotiating terms and monitoring product quality
- Maintains detailed records for branding compliance and inventory management
- Provides proactive customer service, manages order processing, and offers timely updates
- Identifies and implements solutions to enhance service delivery and customer satisfaction
- Other duties as assigned
Benefits
- Medical, dental, and vision coverage
- Sick and vacation time
- 12 paid holidays per year
- Retirement and financial planning resources
- Educational benefits for employees and dependents
- Employee wellness program
- Free use of on-site fitness facilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
