About The Position
We are conducting a paid study to understand the daily software habits of customer support teams. The goal is to identify common friction points and system inefficiencies by observing real-world usage patterns within primary tools like ServiceNow. Participants will record a short, asynchronous screen recording of themselves navigating a common task within ServiceNow, narrating their actions and thought processes aloud. This information will help us better comprehend the operational reality of service desks.
Requirements
- Active customer service, support, or IT help desk professional.
- Hands-on experience using ServiceNow in a professional setting.
- Familiarity with standard ticketing and resolution workflows.
- Access to a computer capable of capturing screen and audio recordings.
- Daily users who are comfortable explaining their digital workflows on camera.
Responsibilities
- Record an asynchronous video of your screen while navigating a common support task in ServiceNow.
- Walk through your specific workflow step by step.
- Narrate your thought process and explain why you make certain system choices.
- Upload the finalized screen recording for evaluation.
Benefits
- $70 per task
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
