About The Position
We are running a paid study evaluating how customer service teams utilize Salesforce Marketing Cloud in their daily operations. Our goal is to understand real-world campaign execution, audience segmentation, and communication workflows. This research helps map the typical user journey and identify common friction points within the platform.
Requirements
- Actively use Salesforce Marketing Cloud
- Hands-on platform experience
- Comfortable demonstrating your workflows and articulating your process clearly on video
- Current customer service or support professional
- Hands-on experience using Salesforce Marketing Cloud
- Comfortable recording your screen and providing clear audio commentary
- Access to a reliable computer with a working microphone
Nice To Haves
- Customer success managers
- Service desk leads
- Marketing support coordinators
Responsibilities
- Record a video walkthrough of a typical Salesforce Marketing Cloud task
- Share your screen while navigating the platform interface
- Narrate your process by explaining the steps you take and why
- Highlight the features or tools you use most frequently during your workflow
Benefits
- $70 per task
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
