Customer Service Professional I - Part Time

Town of Gilbert • Gilbert, AZ

7d • Onsite

About The Position

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Customer Service Professional I. With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment. This position is a part-time, non-benefited position, working 25 hours per week. The Customer Service Professional I reports to the Customer Service Supervisor. The primary job duties of this position include: Review and data enter Development Services applications and permits. Scan applications into system; Process cash, check, and/or credit card payments for Development Services and Finance transactions. Balance the cash drawer and prepare bank deposits on a daily basis and/or perform daily reconciliation of payments to the system; Issue and renew Gilbert business licenses. Enter new licenses for processing, take payment and issue license and renewal. Scan applications into the system; Process Public Works work orders for residents requesting service, this includes Streets, Environmental Services, Meter Services, Water Conservation, Water Quality, etc.; Respond to inquiries and request for utility billing, business licensing, and permitting; View the full Job Description. Residency within the State of Arizona is required for all employees. Employees must have the ability to respond to the on-site workplace within a reasonable amount of time, which is generally considered to be within two (2) hours. However, some positions may dictate a more urgent response based on situational need.

Requirements

• Associates degree (A.S., A.A.) or two-year technical certificate in related field.
• 3 years of experience in a customer service environment and/or in a call center or high-volume phone environment.
• 2 years of experience using multiple software systems.
• 1 year of cashiering experience if applicable.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Residency within the State of Arizona is required.
• Employees must have the ability to respond to the on-site workplace within a reasonable amount of time, which is generally considered to be within two (2) hours.

Nice To Haves

• Using associated software applications.
• Excellent communication and interpersonal skills as applied to interaction with co-workers, supervisor, and external customers.
• Mathematical operations, cashiering policies, data entry, and filing techniques.
• Organization, managing time, and prioritizing work.

Responsibilities

• Review and data enter Development Services applications and permits.
• Scan applications into system.
• Process cash, check, and/or credit card payments for Development Services and Finance transactions.
• Balance the cash drawer and prepare bank deposits on a daily basis and/or perform daily reconciliation of payments to the system.
• Issue and renew Gilbert business licenses.
• Enter new licenses for processing, take payment and issue license and renewal.
• Scan applications into the system.
• Process Public Works work orders for residents requesting service, this includes Streets, Environmental Services, Meter Services, Water Conservation, Water Quality, etc.
• Respond to inquiries and requests for utility billing, business licensing, and permitting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree