Customer Service Professional (CSP)

All Weather At Home • Lethbridge, AB

17d

About The Position

As a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands.

We’re currently hiring for a Customer Service Professional (CSP) for our Lethbridge Customer Solutions Centre. In this role, you’ll be challenged to think on your feet, learn on the job and get a little bit better each and every day, with the support of a team that always has your back. There’s more to any job than words on a page, but at the core of this position is understanding and meeting our customers’ needs. As a Customer Service Professional, you’ll be a key brand ambassador – listening to customer inquiries, addressing concerns, and ensuring every interaction leaves a positive impression. Your role is to provide clear information, resolve issues, and process transactions seamlessly. Each day, you’ll be responsible for:

This is a role where clear communication and a proactive approach makes all the difference in delivering an exceptional brand experience.

Requirements

• High school diploma or equivalent
• 3-5 years of solid experience in customer service, bringing a strong foundation in helping customers
• Proficient with computer systems and comfortable learning new tools
• Handles complex inquiries independently with exceptional listening and problem-solving skills
• Builds effective relationships and maintains a warm, professional phone presence
• Thrives in a high-paced environment, easily managing multiple tasks
• Skilled in research and analysis to get to the root of issues
• Meticulous attention to detail, strong organizational skills, and a commitment to continuous learning to meet the role’s demands
• Takes ownership and accountability for all information shared with customers
• Consistently demonstrates advanced customer service skills, keeping customer satisfaction as the top priority
• Excellent time management and prioritization abilities
• Communicates professionally and courteously, adapting to different customer needs

Nice To Haves

• Experience in sales or building construction would be a valuable asset

Responsibilities

• Communicate with customers - including contractors, dealers, homeowners, and our sales partners – to provide accurate, timely information
• Completing all required paperwork accurately and on time, from processing orders to creating detailed sales quotes
• Supporting the sales team with essential administrative tasks, ensuring smooth operations
• Preparing and quoting chargeable service work, including parts and labour, to keep customers informed of costs.
• Scheduling installations and coordinating Service Technicians efficiently, maximizing each day’s appointments for a full, efficient schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED