Onsite Customer Service Professional

ProSolar

19h • Onsite

About The Position

The Onsite Customer Service Professional plays a crucial role in driving brand visibility, customer engagement, and business growth within the solar industry. This position requires strong communication skills, a passion for renewable energy, and the ability to represent the brand professionally in various settings.

Requirements

• 1-3 Years of Customer service experience
• High school diploma or equivalent
• Proficient in Zoho desk, Cliq, and Zoho in general
• Excellent communication, phone etiquette, professional and courteous disposition, and persuasive and results-oriented.
• The ability to promote our brand to homeowners on the benefits of clean energy with integrity
• Professional working attitude, good attention to detail, and reliable
• Excellent verbal and written communication skills.
• Ability to work well with others in a collaborative team environment
• Comfortable and adaptable to working semi-autonomously in various retail locations.
• Motivated team players and a desire to learn all aspects of solar systems.
• Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating
• Authorized to work in the US for any employer.
• Can spell very well and learn "our brand and voice" quickly.
• Must be able to pass a background, credit check, and drug screen
• Provide regular updates and reports to the company regarding your activities, achievements, and challenges in the field.
• Adhere to ethical standards, industry regulations, and company policies while representing the solar brand or company.
• Maintain professionalism, integrity, and a positive brand image in all interactions with customers and partners.

Responsibilities

• Represent ProSolar as the face of our brand in assigned partner stores and events
• Build rapport with potential customers to win appointments
• Must work at least 40 hours/week at least, sometimes including weekends and holidays if needed (overtime pay)
• Potential days in the retail office in St. Thomas, Home Depot - St. Thomas and Home Depot - St. Croix
• Extensive product knowledge
• Assess all customer issues by checking Zoho for tickets, checking status of tickets, and adding new tickets if needed
• Clear and constant communication with service department
• Create, track, and update service tickets once resolved
• Explain monitoring app features and troubleshoot connectivity or data sync issues
• Walk customers through basic troubleshooting steps while
• Escalate complex technical issues to field technicians or project managers
• Update customers on their ticket statuses/project install statuses
• Log all interactions in the CRM or ticketing system
• Maintain accurate records of customer interactions and system issues
• Work with installation, operations, and engineering teams to resolve customer issues
• Relay customer feedback to internal teams for service improvements
• Ensure a positive experience by showing empathy, patience, and professionalism
• Qualify prospective customers for ProSolar solar and storage solutions
• Schedule appointments with ProSolar Field Sales Consultants
• Meet or exceed team and individual pre and post-sales goals
• Set appointments by educating homeowners about the benefits of solar power
• Track and record homeowner information
• Responsible for managing your territory efficiently
• Act as a representative of the ProSolar brand, promoting its products, services, and values.
• Proactively seek out opportunities to generate leads through networking, events, and outreach efforts.
• Educate potential customers about solar energy benefits, including cost savings, environmental impact, and energy independence.
• Collaborate with sales teams or managers to follow up on leads and convert them into sales or installations.
• Assist in marketing efforts by distributing promotional materials, attending trade shows or events, and participating in marketing campaigns.
• Provide feedback and insights to marketing teams regarding customer preferences, market trends, and competitive landscape.

Benefits

• Long term stability in a fast-growing industry
• Competitive compensation
• Paid Holidays
• 401k plan supported by a company match
• Dental insurance
• Employer Paid Basic Life and AD&D Insurance
• Employer-Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Opportunity for career development and advancement with a rapidly growing company
• High-energy, fun, and friendly culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED