Customer Service - Product Recall Associate – Urgent Need

Millenniumsoft • Tempe, AZ

1d • Onsite

About The Position

This is an urgent need for a Customer Service - Product Recall Associate in Tempe, AZ. The role is a 3-month contract position with a 40-hour work week. The associate must be able to work shifts ranging from 5:00 am to 5:00 pm AZ time, Monday through Friday, and occasionally on Saturdays if business needs require it.

Requirements

• Customer Focus
• Customer Service
• Data Entry Skills
• Listening
• Phone Skills
• Verbal Communication
• Written Communication
• Critical Thinking Skills
• Building Relationships
• People Skills
• Interpersonal Savvy (Team Orientation)
• Problem Solving
• Multi-Tasking
• Extreme attention to detail
• Ability to be flexible in work schedule, including a willingness to work overtime as needed
• Positive and Professional attitude
• Proficiency in Microsoft Excel required
• Proficiency in Microsoft Office Suite (Windows, Outlook, Word, IE)

Responsibilities

• Determines requirements by working with sales force and customers
• Utilize JD Edwards ERP system / database to record activities and research information
• Handle Recall Process from start to finish
• Document all transactions
• Provide support and assistance to the outside sales force
• Handle requests for returned product
• Complete transactions for Return Goods, Trade-outs
• Respond to inquiries by clarifying desired information; research, locate, and provide information; escalates unresolved issues
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed