Customer Service Representative/Call Center - Urgent Need

Millenniumsoft•Tempe, AZ

1d•Onsite

About The Position

This is an urgent need for a Customer Service Representative/Call Center position. The role involves answering incoming customer inquiries via phone and email, placing orders for over 4000 product codes, and determining customer requirements. The representative will utilize a customer relationship application and/or database to record activities and research product information. Additionally, they will provide support to the outside sales force, handle requests for returned products, and collaborate with other teams to resolve customer and sales force issues. The position requires responding to inquiries, clarifying information, researching solutions, and implementing them, while escalating unresolved problems. The role also involves fulfilling requests, updating job knowledge, and enhancing the company's reputation by adding value to accomplishments. The position involves working with customers to resolve issues and ensure escalations are handled effectively, as well as collaborating with various internal teams for effective communication and success.

Requirements

Customer Focus
Customer Service
Data Entry Skills
Listening
Phone Skills
Verbal Communication
Written Communication
Critical Thinking Skills
Building Relationships
People Skills
Interpersonal Savvy (Team Orientation)
Problem Solving
Multi-Tasking
Ability to be flexible in work schedule, including a willingness to work overtime as needed
Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
Positive and Professional attitude
Self-Starter / Quick Learner
Sense of Urgency
High School Diploma
One (1) or more years customer service experience desired
one year Call Center experience a plus

Nice To Haves

Associate or Bachelor’s Degree a plus
one year Call Center experience a plus

Responsibilities

Answer incoming customer inquiries by phone and email
Place orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes
Determine requirements by working with customers
Utilize a customer relationship application and / or database to record activities and research product information
Provide support and assistance to the outside sales force
Handle requests for returned product
Work with other teams cross-functionally to resolve customer and sales force issues
Respond to inquiries by clarifying desired information; research, locate, and provide information
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
Fulfill requests by clarifying desired information; completing transactions; forwarding requests
Update job knowledge by participating in educational opportunities
Enhance CR Bard reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Works with customers to resolve issues and insure that escalations are quickly and effectively handled
Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives