Customer Service Processor

United Regional•Wichita Falls, TX

2d•Onsite

About The Position

The Customer Service Processor assists patients with financial assistance, payment arrangements, and account inquiries while ensuring compliance with organizational policies and regulations. This position supports the processing of financial assistance applications and provides backup Customer Service coverage, delivering compassionate and professional service to patients. The role works a 24-hour weekly schedule in an office environment. It requires handling sensitive information professionally and confidentially, adapting to changing priorities and workflows, and accurately reviewing detailed information while meeting established deadlines.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office and general computer systems.
Strong customer service, organizational, and data entry skills.
Effective verbal and written communication skills.
Ability to work a 24-hour weekly schedule in an office environment.
Strong interpersonal, organizational, and time-management skills.
Ability to handle sensitive information with professionalism and confidentiality.
Detail-oriented, with strong problem-solving and communication skills.
Minimum typing proficiency of 45 WPM.
Ability to adapt to changing priorities and workflows.
Ability to work in a fast-paced office environment.
Ability to accurately review detailed information and meet established deadlines.

Nice To Haves

Experience in healthcare revenue cycle, customer service, financial counseling, collections, or public assistance programs.
Knowledge of medical billing, insurance benefits, Medicare, Medicaid, and financial assistance programs.

Responsibilities

Process financial assistance applications accurately and in a timely manner.
Assist uninsured and underinsured patients with available financial assistance programs and resources.
Verify documentation, determine eligibility, and communicate application requirements and outcomes.
Educate patients about payment plans, public assistance programs, and financial options.
Establish and maintain payment arrangements and document account activity.
Manage assigned work queues and self-pay accounts to meet quality and productivity standards.
Provide backup Customer Service support by assisting patients with account-related questions and incoming calls.
Collaborate with internal departments to support patient satisfaction and departmental goals.
Maintain confidentiality of patient information.
Perform other duties as assigned.