Remote Service Request Processor
About The Position
ACC Premiere is hiring Service Request Processors to represent a national building maintenance company. The team serves as the primary contact between the client and its customers, who submit service requests primarily by email and occasionally by phone. The role involves addressing customer inquiries, recording and updating customer information, dispatching urgent and emergency service requests, and using customer systems to communicate scheduling, billing, and completion information. The position is remote for applicants in AL, AR, GA, ID, IA, NC, OH, OK, PA, SC, TN, TX, and WV. Employees need a dedicated home-office workspace with adequate room for the workstation, a hardwired internet connection, and three power connections. The workspace must be free from personal disruptions during scheduled hours, and employees must remain available throughout their shifts. The company provides equipment and seven weeks of paid group training, including systems training and live remote training. Training is on the day shift and requires 100% attendance. Full-time schedules are available on the first shift (day) or second shift (afternoons and evenings); all schedules include a weekend shift.
Requirements
- Minimum of 2 years of customer service experience in a call center environment.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.
- Ability to maintain continuous availability throughout scheduled shifts without handling non-work-related tasks.
- Ability to attend all seven weeks of training.
Nice To Haves
- Experience supporting brand products and services.
- Experience diagnosing and troubleshooting.
- Familiarity with supporting consumer products and/or services.
- Experience in retail, customer service, and/or data entry.
Responsibilities
- Address and resolve customer inquiries.
- Document and update customer records based on customer interactions.
- Dispatch new requests for urgent and emergency services.
- Navigate customer systems to communicate scheduling, billing, and completion information.
Benefits
- Health, dental, vision, and life insurance.
- 401(k).
- Daily Pay after 30 days of employment.
- Employee assistance program.
- Gym membership subsidy.
- Referral program.
- Paid training.
- Company-supplied equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
