Customer Service Processor, Grade 4

Browning•Arnold, MO

3d•Onsite

About The Position

The Browning Service and Distribution Center located in Arnold, Missouri, is searching for a full-time Service Processor to join our team and provide top-notch service to our customers. The duties performed in this position involve working safely with firearms daily, obtaining and processing information, interacting with computers, communicating with supervisors and peers, identifying objects, actions, and events, handling and moving objects, monitoring processes, materials, or surroundings, organizing, planning, and prioritizing work, performing general physical activities, and documenting/recording information accurately and in compliance with all regulatory agencies.

Requirements

Work safely with firearms daily
Lifting/moving 8-12 lb cartons frequently, 15 -70 lb cartons regularly and 70-125lb cartons (with assistance from others or material handling equipment) occasionally in a work day
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Ability to thrive in a fast-paced and high-pressure environment
Willingness to work independently and as part of a team
Adjusting actions in response to others' actions
Being aware of others' reactions
Actively looking for ways to help people
High School diploma, GED, or equivalent
Two (2) years of experience in logistics and shipping
Talking to others to convey information effectively
Understanding written sentences and paragraphs in work-related documents
Monitoring/Assessing performance of yourself to make improvements or take corrective action

Responsibilities

Open, inspect, document and package service returns
Accurately identify serial numbered items and enter them into computer systems
Accurately enter customer information into computer systems in compliance with regulatory agency requirements
Making sure all firearms are not loaded and are flagged appropriately in compliance with Safe Firearm Handling Procedures
Receiving of small package deliveries and mail for all departments, checking for damage and suspicious packages/mail
Examine shipment contents and compare them with manifests, invoices, and customer letters to verify accuracy
Confer or correspond with leadership to rectify problems, such as damages, shortages, or nonconformance to specifications
Deliver or route materials appropriately using hand truck, conveyor, or carts/racks or notify others of deliveries
Requisition and store shipping materials and supplies to maintain inventory of stock
Assist others in processing of customer returns as directed
Inspecting of completed repairs for quality, accuracy and packaging for return shipment
Daily cleaning and maintaining of work station and department