Customer Service Processor, Grade 4

Browning•Arnold, MO
•Onsite

About The Position

The Browning Service and Distribution Center located in Arnold, Missouri, is searching for a full-time Service Processor to join our team and provide top-notch service to our customers.

Requirements

  • Excellent written and verbal communication skills.
  • Ability to foster and maintain relationships.
  • Ability to thrive in a fast-paced and high-pressure environment.
  • Willingness to work independently and as part of a team.
  • Adjusting actions in response to others' actions
  • Being aware of others' reactions
  • Actively looking for ways to help people
  • High School diploma, GED, or equivalent
  • Two (2) years of experience in logistics and shipping
  • Talking to others to convey information effectively
  • Understanding written sentences and paragraphs in work-related documents
  • Monitoring/Assessing performance of yourself to make improvements or take corrective action

Responsibilities

  • Work safely with firearms daily.
  • Obtaining and processing information
  • Interacting with computers
  • Communicating with Supervisors and Peers
  • Identifying Objects, Actions, and Events
  • Handling and moving objects
  • Monitor processes, materials, or surroundings
  • Organizing, planning, and prioritizing work
  • Performing general physical activities
  • Documenting/Recording Information accurately and in compliance with all regulatory agencies.
  • Open, inspect, document and package service returns
  • Accurately identify serial numbered items and enter them into computer systems
  • Accurately enter customer information into computer systems in compliance with regulatory agency requirements
  • Making sure all firearms are not loaded and are flagged appropriately in compliance with Safe Firearm Handling Procedures
  • Receiving of small package deliveries and mail for all departments, checking for damage and suspicious packages/mail
  • Examine shipment contents and compare with manifests, invoices, and customer letters to verify accuracy
  • Confer or correspond with leadership to rectify problems, such as damages, shortages, or nonconformance to specifications
  • Deliver or route materials appropriately using hand truck, conveyor, or carts/racks or notify others of deliveries
  • Requisition and store shipping materials and supplies to maintain inventory of stock
  • Assist others in processing of customer returns as directed
  • inspecting of completed repairs for quality, accuracy and packaging for return shipment
  • Daily cleaning and maintaining of work station and department
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