Customer Service Pricing Analyst

Hoshizaki America•San Antonio, TX

About The Position

The Customer Service Pricing Analyst supports the Customer Service group by implementing departmental and corporate pricing strategies and maintaining accurate pricing data in the Lancer ERP system. The role manages day-to-day pricing and analytics requested by customers and management, and supports the customer operations department with sales processes and reporting. The analyst monitors gross margin on sales and proposes appropriate changes, ensures pricing initiatives comply with JSOX requirements, and requests price activations or deactivations as needed. The role maintains pricing for parts and equipment, customer pricing contracts, new-year pricing, approval processes, and reports. It also supports pricing policy implementation, responds to customer questions and complaints, and helps improve standard work and customer service. The position operates in a combination of field and professional office environments. It routinely uses computers, phones, and photocopiers. The employee may occasionally be exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and vibrations; workplace noise is usually moderate. The role involves regular talking and hearing, frequent standing, walking, handling objects, and reaching, as well as occasional lifting of office products and supplies weighing up to 25 pounds.

Requirements

Three to five years of experience in a manufacturing environment.
Minimum of two years of general office experience.
High school diploma or GED equivalency required.
Strong Microsoft Office skills; proficiency in word processing and spreadsheet applications is required, with MS Word and Excel preferred.
Strong analytical skills.
Working knowledge of MRP manufacturing operations.
Strong organization and problem-solving skills.
Excellent oral and written communication skills.
Ability to type and enter data accurately and in a timely manner.
Ability to interact effectively with individuals at all levels within the organization.
Ability to communicate effectively with customers and coworkers and establish good working relationships.
Legally authorized to work in the United States without requiring employer sponsorship to obtain or maintain work authorization.

Nice To Haves

Background in Operations or Cost Accounting.
College degree preferred.
Some college in a business-related field is helpful.
Experience in a sales and/or customer service environment preferred.
Bilingual skills are a plus.

Responsibilities

Maintain pricing for parts and equipment to support customer needs.
Provide trend analysis on revenue and units.
Develop and maintain new-year pricing as defined by management.
Maintain contracts related to customer pricing.
Maintain RINGI and the approval process as required.
Define and maintain JSOX requirements as defined by management.
Develop and maintain reports to support departmental and corporate requirements.
Assist with implementation of the Pricing Policy.
Resolve customer complaints and answer questions about service and procedures in a timely manner.
Define and implement standard work instructions and procedures for efficient processing and improved service.
Support an organizational culture focused on continuous improvement, lean and Six Sigma principles, and excellent customer satisfaction.
Monitor gross margin on sales and propose changes accordingly.
Ensure pricing initiatives align with JSOX compliance.
Request price activation and deactivation as needed.
Support customer operations with sales processes and reporting as required.